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Customer Service

Ordering
Orders may be placed through the website or by way of purchase order submitted directly to SST Coatings Customer Service. Orders may be paid by credit card or check. SST Coatings reserves the right to require payment by certified check based on order size and order history. Unless you have an approved Credit Application on file, all orders must be paid in full prior to shipment. For credit, please complete and submit the attached Credit Application.

Shipping
All orders are processed and shipped within 3 business days from the time of your order. All less than pallet load orders (4 kits or fewer) are typically shipped via UPS and may be purchased directly through the website shopping portal. All pallet load orders (5 kits or greater) are shipped via common carrier and must be ordered through SST Coatings Customer Service. All orders are shipped from Michigan, South Carolina or Florida so please take shipping time into account before scheduling work.

Returns
Product returns are not permitted without the express written consent of SST Coatings. All approved product returns will be subject to a 20% restocking fee. Unapproved product returns will be returned to the buyer at the buyer’s expense.

Warranty
SST Coatings warrants its products to be free from defects in material and workmanship. SST Coatings' sole obligation and Buyer's exclusive remedy in connection with the products shall be limited, at SST Coatings option, to either replacement of products not conforming to this Warranty or credit to the Buyer's account in the invoiced amount of the nonconforming products. Any claim under this warranty must be made by the Buyer to SST Coatings in writing within five (5) days of Buyer's discovery of the claimed defect, but in no event later than the expiration of the applicable shelf life, or one year from the delivery date, whichever is earlier. Buyer's failure to notify SST Coatings of such nonconformance as required herein shall bar Buyer from recovery under this warranty.

SST Coatings makes no other warranties about the product. No other warranties, whether express, implied, or statutory, such as warranties of merchantability or fitness for a particular purpose, shall apply. Any recommendation or suggestion relating to the use of the products made by SST Coatings, whether in its technical literature, or in response to specific inquiry or otherwise, is based on data believed to be reliable; however, the products and information are intended for use by Buyers having requisite skill and know-how in the industry, and therefore it is for the Buyer to satisfy itself of the suitability of the products for its own particular use and it shall be deemed that Buyer has done so, at its sole discretion and risk. Variation in environment, changes in procedure of use, or extrapolation of data may cause unsatisfactory results.

Limitation of Liability
SST Coatings’ liability on any claims based upon SST Coatings’ negligence or strict liability, for any loss or damage arising out of, connected with, or resulting from the use of the products, shall in no case exceed the purchase price allocable to the products or parts thereof which give rise to the claim. In no event shall SST Coatings be liable for consequential or incidental damages.